Aloud Support

Small team, and we read every message. We reply within 24 hours.

Include your app version, and for purchase questions the Apple ID email you bought with.

Listening

Does Aloud need an internet connection?

Only to download a book or recording. Speech is generated on your iPhone, so once a book is on your device you can listen offline — on a plane, underground, anywhere.

Why does the first play take a moment?

The voice is generated on your device rather than streamed from a server. That’s what keeps it private and free of per-hour limits.

Can I import my own books?

Yes. Imported books stay on your device like everything else.

The catalogue

Where do the free books come from?

From public catalogues of public-domain works, plus freely licensed human-narrated recordings.

A book is missing or has errors

Catalogue text and recordings come from those public sources, so errors usually originate there. Email us anyway — if it’s something we can fix on our side, we will.

Purchases & refunds

How do I get a refund?

Through Apple at reportaproblem.apple.com — usually processed within 48 hours. Australian Consumer Law rights still apply.

I paid but don’t have access

Tap Restore Purchase, signed in with the Apple ID you bought with. Still stuck? Email us with that Apple ID email.

Privacy & data

Is my reading private?

Yes. There’s no account, and the text of your books is never uploaded — the voice is generated on your device.

How do I delete my data?

There’s no account to delete. Removing the app clears your library, place, and listening history from your device.

Send us a message

Legal

Joel Holomek, Australia.